Terms of Use

 

The Safety Bit

  • Never leave your tart warmer unattended
  • Place tart warmer on a heatproof surface 
  • Keep out of reach of children and animals
  • Do not eat (no matter how tasty they smell!)
  • Although we use mostly cosmetic grade fragrances to scent our tarts we recommend washing thoroughly if it comes into contact with your skin just to be on the safe side.
  • Never tip the melted wax down a sink/drain.
 

Delivery times

We always aim to dispatch orders within 1 working day when ordered before 4pm. Sometimes this is not possible and they will be posted at the earliest possible opportunity.

Orders placed after 4pm Friday will be dispatched first thing Monday (unless it's a bank holiday).

 

Our Return Policy in short

  • Contact Tarts With A Heart before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • If a package is unclaimed you might have to pay a handling fee.


    Return Policy

    Please contact Tarts With A Heart before returning any items.

    It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Tarts With A Heart and gives information relevant and the reason for complaint.

    Return postage is at the expense of the buyer unless there is a fault with the product.

    Return Conditions

    You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Tarts With A Heart suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

    Tarts With A Heart will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


    Returning A Package

    If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Tarts With A Heart is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

    Transport Damage

    If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


    Unclaimed Packages

    For packages that are not cashed at your post office within 14 days, Tarts With A Heart reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs

     

    Terms & Conditions

     

    Terms & Conditions in short

    • By ordering any of our products, you agree to be bound by these terms & conditions.
    • By placing an order at Tarts With A Heart, you warrant that you are at least 18 years old or have parents' permission to buy from us.
    • All personal information you provide us with or that we obtain will be handled by Tarts With A Heart as responsible for the personal information.
    • Events outside Tarts With A Heart's control shall be considered force majeure.
    • The price applicable is that set at the date on which you place your order.
    • Shipping costs and payment fees are recognized before confirming the purchase.
    • International shipping will be the responsibility of the customer and Tarts With A Heart will not be liable for damages, undelivered packages, customs charges or packages taking a long time to arrive unless the Tracked & Signed For option is chosen.
    • Please check your countries import/customs policies as goods that are destroyed due to these policies are the responsibility of the customer.
    • Card information is transmitted over secure SSL encryption and is not stored.
    • Please note that local charges may occur.
    • Tarts With A Heart reserves the right to amend any information without prior notice.


    Terms & Conditions

    This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

    By placing an order at Tarts With A Heart, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Tarts With A Heart for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


    Personal Information

    All personal information you provide us with or that we obtain will be handled by Tarts With A Heart as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Tarts With A Heart and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Tarts With A Heart to delete or correct the information held about you. By accepting the Tarts With A Heart Conditions, you agree to the above.


    Force Majeure

    Events outside Tarts With A Heart's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Tarts With A Heart is released from Tarts With A Heart's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


    Payment

    All products remain Tarts With A Heart's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Tarts With A Heart.

    All transfers conducted through Tarts With A Heart are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.


    Local Taxes

    Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


    Cookies

    Tarts With A Heart uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

    The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Tarts With A Heart without troubles you need to have cookies enabled.

    The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Tarts With A Heart we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

     

    Coupons, Vouchers & Codes

    Tarts With A Heart reserves the right to cancel any orders or transactions where multiple discount codes have been applied. We do not accept coupon stacking, i.e. using more than one discount code in one single order, and any orders placed with more than a singular discount code applied will be terminated and the customer informed of any changes.


    Release Dates & Pre-Orders

    Tarts With A Heart reserves the right to amend, delay or bring forward release dates of products if a situation requires us to do so. We are an indie company and as such, external events can at times delay production. In such situations, customers will have the right to cancel and request a refund up until the point of their package being dispatched.


    Additional Information

    Tarts With A Heart reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Tarts With A Heart has the right to cancel the order and refund any amount paid in the best way. Tarts With A Heart shall also notify the customer of equivalent replacement products if available.

     

    Customer Contributions

    Tarts With A Heart reserves the right to use customer written reviews for commercial practices, such as adverts and social media posts. Tarts With A Heart will attempt remove posts upon request of the author, so long as a formal request is undertaken by the author.

     

    All enquiries: tartswithaheart@gmail.com

     

    All enquiries: tartswithaheart@gmail.com