What is your shipping policy?
We aim to dispatch all items ordered before 4pm within one working day when possible. Sometimes this is not possible, but we will get your order out as soon as possible. Orders made after 4pm on a Friday, will be processed on the following Monday (except UK bank holidays).
We offer numerous options on orders within the UK, including free delivery on all orders over £10 (excl. delivery charges). This free delivery option will be Royal Mail 2nd Class.
We are currently working on introducing a number of international postage options in the near future. We understand that candle lovers from outside the UK would like to sample our products, so in the meantime, please get in touch with us here and we will arrange something where possible.
Do you have any Press Kits?
We certainly do and you will find them here. We do get a lot of requests for review samples, so we've decided to make things easier and create a listing. We love to hear what people think of our products and we would love even more for you to share your opinions with as many people as possible. Currently, we only have wax tart melts available for reviewing, but if you'd like to try out a different product for review purposes, please get in touch and we'll see what we can do.
Can I have some free samples?
Unfortunately not. A lot of time and effort goes into creating our products and just like most independent stores, we simply can't afford to give away free samples. However, if you would like to sample a box of our tarts, we do offer a box of half size sample tarts for personal testing purposes at a the cost of £1 + postage. Limited to a one time purchase & limited availability.
How do I order wholesale?
We are currently developing our wholesale section of the site, completely separate from the main store. Once finished, there will be multiple options for wholesale buyers and stockists.
Can I request a fragrance?
We love your requests, so please don't hold them back. Whether it's a new fragrance or a completely new type of smelly product you'd like us to look at making, contact us and let us know.
Any other questions?
If you have any further questions, please ask away on our contact page. We also love your feedback, so don't be shy!